Policies

POLICIES


DOMESTIC U.S. SHIPPING FOR SURFBOARDS
All surfboards are shipped via Pilot Air Freight, http://www.plotdelivers.com. Average cost within the Continental USA is roughly $160-$200.
This is the cheapest way to ship your board. Pilot delivers to residential addresses or for a less expensive option, pick up/Will Call from the closest Pilot Hub or Airport.

All shipments are insured through Pilot Air Freight. Any claims are subject to the policies of the insurer.
We will contact you before shipping your surfboard to verify all shipping information. Please be sure to respond in a timely manner to any of our questions to ensure quick processing time for your order.

HAWAII SHIPPING
Shipping to Hawaii is more expensive and we will have to get a current quote for you depending upon which Island we will be shipping to etc.

INTERNATIONAL SHIPPING FOR SURFBOARDS
G&S uses the best and most competitive carriers for each country to ship your surfboard.
You will be notified before we ship your surfboard which carrier will be delivering your surfboard.
Most shipments are to your nearest airport for pickup. Door delivery is an additional charge and can be quoted upon request before we ship your surfboard.
If you want door delivery you will need to include in the Order Notes that you wish to receive a quote for a door delivery of your surfboard. We will then price it and get back to you with the final price.
INSURED = YES. All shipments are insured through the chosen carrier. Any claims are subject to the policies of the insurer.
We will contact you before shipping your surfboard to verify all shipping information. Please be sure to respond in a timely manner to any of our questions to ensure a quick processing time of your order.
PACKING FEES

We charge a $50  packing fee that is included in the shipping rate you receive during checkout.

RETURNS FOR SURFBOARDS
All sales are final.

WARRANTY FOR SURFBOARDS
Surfboard warranty requests will be accepted in writing for material defects and workmanship within 3 months of date of purchase and will be reviewed on a case-by-case basis. Request must be accompanied by a proof-of-purchase and documented images of areas in question. Warranty does not cover, and is not limited to, damage due to excessive use, sun exposure, improper care, collisions, general negligence or natural aging over the course of the product’s lifetime.
This warranty is ultimately limited to repair or replacement at the discretion of  G&S Surfboards and does not include consequential damages, incidental damages or damages to person or property.

APPAREL/ACCESSORY RETURN POLICY

If the product hasn't been used you can return it to us within 30 days of your purchase date. You can return items directly to the shop or if you are shipping the items back you must first call our office or email us for a return RMA# so we know to expect the item(s) back. We’ll also need to have your order number. [Office: (858) 270-1140, Email: boards@gordonandsmith.com]
Item(s) must be returned within 30 days.
Item must be in new condition with all original tags.
We will refund the cost of the item(s) and any tax if applicable. We do not refund the shipping fee.

Customer is responsible for the return shipping cost.

 

ALL SALES ARE FINAL ON DISCOUNTED MERCHANDISE

 

ALL SALES FINAL ON GIFT CARDS